Terms of Service

Agreement to Terms

By accessing or using StellarDCP ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not use the Service.

Description of Service

StellarDCP provides a web-based platform for converting video files into Digital Cinema Packages (DCPs) compliant with industry standards. The Service includes:

• Video file upload and analysis
• Interactive DCP configuration wizard
• Industry-compliant DCP rendering
• Cloud storage and delivery of completed DCPs
• Password-protected sharable links for DCP access
• Physical DCP shipment on hard drives (optional)

Account Registration

Authentication Methods

You must create an account to render DCPs. You may register using:

• Google OAuth
• Email and password

You agree to:

• Provide accurate information
• Maintain the security of your account
• Use a strong password
• Notify us immediately of unauthorized access
• Be responsible for all activities under your account

Anonymous Uploads

You may upload and configure videos without an account, but must sign in and complete payment to initiate rendering.

Acceptable Use

You agree not to:

• Upload content you don't have rights to use
• Upload illegal, harmful, obscene, or infringing content
• Upload viruses, malware, or malicious code
• Attempt to reverse engineer, hack, or compromise the Service
• Use automated tools to access the Service without permission
• Share your account credentials with others
• Abuse, harass, or threaten other users or staff
• Violate any applicable laws or regulations
• Circumvent payment requirements or use fraudulent payment methods

Content Ownership

You retain all ownership rights to your uploaded videos and generated DCPs. By using the Service, you grant us a limited license to:

• Process your videos to create DCPs
• Store files for service delivery according to retention policies
• Display thumbnails in your account dashboard and sharable links

You represent and warrant that you have all necessary rights to the content you upload.

Supported Video Formats

The Service accepts video files in these common formats:

• Containers: MOV, MP4, MXF, AVI
• Codecs: Apple ProRes (all variants), H.264/AVC, H.265/HEVC, DNxHD, DNxHR
• Maximum file size: 1.5TB per upload

We reserve the right to reject files that cannot be processed or that violate our acceptable use policy.

Processing and Delivery

Render Queue

Jobs are processed in the order received in a shared queue with other users. Processing time depends on:

• Video resolution, length, and complexity
• DCP configuration settings
• Current queue length
• Backend system availability
• Technical support availability

We do not guarantee specific processing times.

DCP Standards

Generated DCPs follow industry Digital Cinema Package practices. Where you select it in the product, output may be Interop or SMPTE DCP standards as used by digital cinema projectors worldwide (including the common case where 25 fps projects use SMPTE). We do not guarantee compatibility with all projection systems, as theater configurations vary.

Quality Assurance

While we use professional rendering tools, you are responsible for:

• Testing DCPs before theatrical screenings
• Verifying color accuracy meets your expectations
• Confirming audio sync and quality
• Ensuring compliance with specific festival or venue requirements

File Retention and Deletion

Automatic Deletion

We automatically delete files according to these schedules:

Uploaded Videos:

• Temporary storage: Up to 3 days from upload (anonymous uploads without an account: 1 day, authenticated uploads with an account: 3 days)
• Early deletion: Removed within 24 hours if you delete the DCP, delete your account, or manually delete the upload before configuration. For completed DCPs with a subscription or physical order, see User Deletion below.

Completed DCPs:

• Standard retention: 7 days after completion
• Extended storage available for purchase (see pricing below)

Extended Storage

Extended storage is available for purchase to retain DCPs beyond the standard 7-day period.

Storage subscription pricing is based on the duration tier of your DCP and is available in monthly or annual billing periods. Current pricing is available on our website and during the checkout process.

Storage subscriptions automatically renew unless cancelled.

User Deletion

You may delete your DCPs anytime from the My Projects dashboard. What happens depends on the project:

• No subscription, no physical DCP order: The project and all associated files are removed immediately and permanently. Refunds are not provided.
• Active subscription and/or physical DCP order: The project is removed from your dashboard. We cancel any storage subscription immediately (no refund). Share links stop working. Payment history and invoices remain available. If you have a physical DCP order placed within the last 60 days, we retain DCP files for 60 days from the most recent order date; otherwise we delete files promptly. Refunds are not provided for deleted content.

Fees and Payment

DCP Creation Pricing

DCP creation fees are based on video duration and resolution. Current pricing is available on our website and in the checkout process.

Pricing tiers are based on video duration:

• Short: ≤15 minutes
• Episodic: 16-40 minutes
• Feature: 41-120 minutes
• Epic: 121+ minutes

Each tier offers:

• 2K DCP only
• 4K DCP only
• 2K + 4K bundle (discounted compared to purchasing separately)

Add-On Pricing:

If you've already rendered one resolution and want to add the other, discounted add-on pricing applies.

Physical DCP Shipment

Physical DCP shipment on hard drives is available for US addresses only. Current pricing is available on our website.

Includes:

• Hard drive with your DCP
• Protective case
• Insured shipping
• Processing time: 3-5 business days after DCP completion

Payment Terms

• All payments processed via Stripe
• Prices shown in US dollars
• Payment required before rendering begins
• No refunds after rendering starts
• Sales tax applied where required by law

Promotional Codes

• Promotional codes may be offered at our discretion
• Codes are non-transferable and subject to terms specified at time of offer
• We reserve the right to revoke codes obtained fraudulently

Price Changes

We may change prices at any time. Price changes apply as follows:

• New purchases: Effective immediately upon posting on our website
• Active subscriptions: We will notify you at least 30 days before your next renewal at the new price
• Completed one-time purchases: Not affected by price changes

Intellectual Property

Service Content

The StellarDCP website, logo, design, software, and documentation are owned by us and protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without written consent
• Reverse engineer our software or systems
• Create derivative works based on our Service

User Content

You represent and warrant that:

• You own or have rights to all uploaded content
• Your content does not infringe third-party copyrights, trademarks, or other rights
• Your content complies with all applicable laws
• You have obtained all necessary licenses, clearances, and permissions

Copyright Infringement (DMCA)

We respond to valid DMCA takedown notices. To report copyright infringement, contact legal@stellardcp.com with:

• Your contact information and signature
• Description of the copyrighted work
• URL or location of the infringing material
• Statement of good faith belief
• Statement of accuracy under penalty of perjury
• Authorization to act on behalf of copyright owner (if applicable)

We may terminate accounts of repeat infringers.

Warranties and Disclaimers

Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• UNINTERRUPTED OR ERROR-FREE OPERATION
• ACCURACY, RELIABILITY, OR COMPLETENESS OF RESULTS
• SECURITY OF DATA OR SYSTEMS

DCP Quality

We do not warrant that:

• DCPs will play on all cinema projection systems
• Color or audio quality will meet your subjective standards
• DCPs will be accepted by all film festivals or venues
• Files will be free from technical issues
• Processing will complete without errors

Data Loss

We implement backup systems but are not liable for data loss due to:

• System failures or outages
• User error or account deletion
• Scheduled retention policy deletion
• Cyberattacks or security breaches
• Force majeure events

YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF SOURCE FILES.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

1. INDIRECT DAMAGES: WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
   • Lost profits or revenue
   • Loss of business opportunities
   • Loss of data or content
   • Cost of substitute services
   • Reputational harm
2. MAXIMUM LIABILITY: OUR TOTAL LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE LESSER OF:
   • The amount you paid us in the 12 months before the claim, OR
   • $500
3. EXCLUDED CLAIMS: WE ARE NOT LIABLE FOR DAMAGES RESULTING FROM:
   • Service unavailability, interruptions, or delays
   • Rendering errors or quality issues
   • Incompatibility with projection systems
   • Missed screenings or festival deadlines
   • Data deletion per retention policies
   • Unauthorized access to your account
   • Third-party actions or services
   • Your violation of these Terms

SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Indemnification

You agree to indemnify, defend, and hold harmless StellarDCP, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use or misuse of the Service
• Your uploaded content or generated DCPs
• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of third-party rights (including intellectual property, privacy, or publicity rights)
• Your negligence or willful misconduct

Termination

By You

You may delete your account at any time from your account settings. Deletion is immediate and permanent. You will lose access to all content and services.

By Us

We may suspend or terminate your account immediately if you:

• Violate these Terms or our acceptable use policy
• Engage in fraudulent activity or payment disputes
• Abuse the Service or our staff
• Fail to pay fees when due
• Create risk or legal exposure for us or other users
• Impair the Service or other users' experience

Effect of Termination

Upon termination:

• Your access to the Service ends immediately
• All data will be deleted per our retention policy (typically within 30 days)
• Outstanding fees remain due and payable
• Sections that by their nature should survive (Intellectual Property, Warranties, Limitation of Liability, Indemnification, Dispute Resolution) continue in effect

Modifications to Service and Terms

Service Changes

We reserve the right to:

• Modify, update, or discontinue features
• Change system requirements or supported formats
• Perform maintenance that may cause temporary unavailability
• Add or remove integrations with third-party services

Terms Changes

We may update these Terms by:

• Posting the new Terms with a revised "Last Updated" date
• Notifying you via email
• Requiring acceptance for continued use of paid features

Material changes take effect 30 days after notification. Continued use after changes indicates acceptance.

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

You agree to submit to the personal and exclusive jurisdiction of courts located in California for resolution of any disputes.

Dispute Resolution

Informal Resolution

Before filing any legal claim, you agree to contact legal@stellardcp.com and attempt to resolve disputes informally for at least 30 days.

Binding Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

Arbitration Terms:

• Arbitration takes place in California
• Arbitrator's decision is final and binding
• Each party bears its own costs unless law requires otherwise
• Discovery is limited as determined by the arbitrator
• No class or representative actions allowed (see below)

Exceptions to Arbitration:

• Small claims court actions (up to jurisdictional limit)
• Injunctive relief for intellectual property infringement
• Emergency provisional remedies

Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES ONLY ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO:

• Participate in class actions, class arbitrations, or representative actions
• Consolidate your claim with claims of other users
• Seek relief that affects other users

If this waiver is found unenforceable, the arbitration agreement does not apply.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and StellarDCP.

Severability

If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in full effect.

Waiver

Our failure to enforce any right or provision does not waive that right or provision. Waivers must be in writing to be effective.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction, including in connection with a merger or sale of assets.

No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

Notices

Legal notices must be sent to legal@stellardcp.com. You consent to receive notices electronically.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters
• War or terrorism
• Government actions or regulations
• Internet or telecommunications failures
• Cyberattacks or security incidents
• Labor disputes
• Supplier failures

Export Compliance

You agree to comply with all export laws and restrictions. You represent that:

• You are not located in an embargoed country
• You are not listed on any U.S. government prohibited or restricted party list
• You will not use the Service for prohibited purposes

Language

These Terms are drafted in English. Any translations are for convenience only. The English version controls in case of conflict.

Headings

Section headings are for convenience only and do not affect interpretation.

Beta Features

From time to time, we may offer beta or experimental features. By using beta features, you acknowledge:

• Features may not work as expected
• Features may change or be removed without notice
• Data loss or corruption may occur
• Support may be limited
• No warranties apply to beta features

Contact Information

For questions, support, or legal matters, email us at hello@stellardcp.com.

Acknowledgment

BY CREATING AN ACCOUNT OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND OUR PRIVACY POLICY.